Terms of Service

Terms and conditions for using our neural network training services

Last updated: September 18, 2025

These Terms of Service ("Terms") govern your use of the website and services provided by Incareine Pty Ltd (ABN: 12 345 678 901) ("we," "our," or "us"). By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing our website, enrolling in our courses, or using our services, you confirm that:

  • You are at least 18 years of age or have parental/guardian consent
  • You have the legal capacity to enter into these Terms
  • You will comply with all applicable Australian laws and regulations
  • All information you provide is accurate and up-to-date

2. Our Services

Training Programs

We provide neural network and artificial intelligence training services including:

  • Online and in-person courses and workshops
  • Corporate training programs
  • Certification and assessment services
  • Ongoing support and mentorship
  • Educational resources and materials

Website Services

  • Course information and enrollment
  • Learning management system access
  • Progress tracking and reporting
  • Community forums and networking
  • Resource downloads and documentation

3. User Accounts

Registration

To access certain services, you must create an account by providing:

  • Valid email address and contact information
  • Professional background and training goals
  • Payment information for paid services
  • Any additional information required for specific programs

Account Security

You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activities that occur under your account
  • Immediately notifying us of any unauthorized access
  • Updating your information when it changes

4. Payment and Billing

Course Fees

All course fees are listed in Australian Dollars (AUD) and include:

  • GST where applicable
  • All training materials and resources
  • Access to learning management system
  • Certification upon successful completion

Payment Terms

  • Payment is due in full upon enrollment unless otherwise arranged
  • We accept major credit cards, bank transfers, and corporate purchase orders
  • Corporate training programs may be billed according to separate agreements
  • All fees are non-refundable except as specified in our refund policy

Refund Policy

Under Australian Consumer Law, you may be entitled to a refund if:

  • You cancel within 7 days of enrollment (cooling-off period)
  • The training does not match the description provided
  • We are unable to deliver the training as scheduled
  • There are circumstances covered by Australian Consumer Guarantees

5. Intellectual Property

Our Content

All content provided through our services is protected by Australian and international copyright laws:

  • Course materials, videos, and documentation
  • Website design, graphics, and branding
  • Proprietary training methodologies
  • Software tools and learning platforms

Limited License

We grant you a limited, non-exclusive license to:

  • Access and use course materials for personal learning
  • Download resources for offline study
  • Share knowledge gained in your professional work
  • Reference our training in your professional development

Restrictions

You may not:

  • Reproduce, distribute, or sell our course materials
  • Share login credentials with others
  • Reverse engineer our software or platforms
  • Use our content to compete with our services
  • Remove copyright notices or attribution

6. User Conduct

You agree to use our services responsibly and not to:

  • Violate any applicable laws or regulations
  • Harass, abuse, or harm other users or instructors
  • Upload malicious content or attempt to hack our systems
  • Spam, solicit, or engage in unauthorized commercial activities
  • Impersonate others or provide false information
  • Interfere with the proper functioning of our services

7. Course Completion and Certification

Requirements

To receive certification, you must:

  • Complete all required course modules and assessments
  • Achieve the minimum passing grade (typically 70%)
  • Participate in required practical exercises or projects
  • Attend mandatory workshop sessions (for hybrid programs)

Certification Validity

  • Certificates are issued in your legal name as provided during enrollment
  • Digital certificates are provided through our verification platform
  • Certificates remain valid indefinitely unless revoked for misconduct
  • We maintain records of all certifications for verification purposes

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy which explains how we collect, use, and protect your personal information in accordance with Australian privacy laws.

9. Disclaimers and Warranties

Educational Nature

Our training services are educational in nature and:

  • Do not guarantee employment outcomes or career advancement
  • May not cover all aspects of neural network implementation
  • Require ongoing learning and practice to master
  • Should be supplemented with practical experience

Technology Disclaimers

  • Neural network implementations carry inherent risks and limitations
  • We are not responsible for outcomes from applying learned techniques
  • Students must ensure compliance with their organization's policies
  • Ethical AI practices and legal compliance are the student's responsibility

Service Availability

  • We strive for 99.9% uptime but cannot guarantee continuous availability
  • Scheduled maintenance may temporarily interrupt services
  • Force majeure events may affect our ability to deliver training
  • We reserve the right to modify or discontinue services with notice

10. Limitation of Liability

To the fullest extent permitted by Australian law:

  • Our total liability is limited to the amount you paid for the specific service
  • We are not liable for indirect, consequential, or punitive damages
  • We do not warrant that our services will meet your specific requirements
  • You use our services at your own risk and discretion

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

  • Your use of our services or course materials
  • Your violation of these Terms or applicable laws
  • Your implementation of neural network techniques in your organization
  • Any content you submit through our platforms

12. Governing Law

These Terms are governed by the laws of Victoria, Australia, and you agree to submit to the exclusive jurisdiction of the Victorian courts for any disputes arising from these Terms or our services.

13. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, term, or condition implied by Australian Consumer Law that cannot be excluded, restricted, or modified.

14. Dispute Resolution

Initial Resolution

Before commencing legal proceedings, you agree to:

  1. Contact us directly to discuss the issue
  2. Participate in good faith negotiations for 30 days
  3. Consider mediation through a qualified Australian mediator

Escalation

If resolution is not achieved, disputes may be escalated to:

  • Consumer Affairs Victoria for consumer protection issues
  • Australian Competition and Consumer Commission (ACCC)
  • Victorian Civil and Administrative Tribunal (VCAT) for eligible matters
  • Appropriate courts in Victoria, Australia

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by:

  • Posting updated Terms on our website
  • Sending email notifications to registered users
  • Providing in-platform notifications
  • Allowing a 30-day period before changes take effect

16. Termination

By You

You may terminate your account at any time by:

  • Contacting our customer service team
  • Following the account closure process in your user dashboard
  • Subject to any outstanding payment obligations

By Us

We may suspend or terminate your access if you:

  • Violate these Terms or our policies
  • Engage in fraudulent or illegal activities
  • Fail to pay required fees
  • Abuse our systems or harass other users

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any specific course agreements, constitute the entire agreement between you and Incareine regarding our services.

19. Contact Information

For questions about these Terms or our services, please contact us:

Incareine Pty Ltd
Level 12, 123 Collins Street
Melbourne VIC 3000
Australia

Email: [email protected]
Phone: +61 3 9123 3783
Website: Contact Form

These Terms of Service are designed to comply with Australian law including the Competition and Consumer Act 2010, Privacy Act 1988, and other applicable federal and state legislation.