Last updated: September 18, 2025
Incareine Pty Ltd (ABN: 12 345 678 901) ("we," "our," or "us") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and other applicable Australian privacy laws.
1. Information We Collect
We collect the following types of personal information:
Personal Details
- Name, email address, phone number
- Job title, company name, industry
- Professional background and experience level
- Training preferences and goals
Technical Information
- IP address, browser type, device information
- Website usage patterns and navigation paths
- Course completion rates and assessment scores
- Login times and platform interaction data
Communication Records
- Email correspondence and chat messages
- Phone call records and customer service interactions
- Feedback, surveys, and testimonials
- Marketing preferences and subscription settings
2. How We Collect Information
We collect personal information through:
- Direct Collection: Forms on our website, course registrations, email communications
- Automated Collection: Cookies, analytics tools, learning management systems
- Third Parties: Business partners, referral sources, publicly available information
- Course Interactions: Progress tracking, assignments, discussion forums
3. How We Use Your Information
We use personal information for the following purposes:
Core Services
- Delivering neural network training courses and programs
- Providing technical support and customer service
- Processing payments and managing subscriptions
- Issuing certificates and tracking progress
Communication
- Sending course updates, schedules, and announcements
- Marketing our services and industry insights
- Responding to inquiries and providing support
- Conducting surveys and collecting feedback
Business Operations
- Improving our website, courses, and services
- Analyzing usage patterns and performance metrics
- Complying with legal and regulatory requirements
- Protecting against fraud and security threats
4. Information Sharing and Disclosure
We may share your personal information with:
Service Providers
- Cloud hosting providers for data storage and processing
- Payment processors for secure transaction handling
- Email marketing platforms for communication services
- Analytics providers for website and course performance
Business Partners
- Corporate training clients (with employee consent)
- Educational institutions for joint programs
- Industry partners for certification verification
Legal Requirements
- Government agencies when required by Australian law
- Law enforcement for investigation purposes
- Courts and tribunals in legal proceedings
- Regulatory bodies for compliance audits
5. Data Security
We implement comprehensive security measures to protect your personal information:
- Encryption: All data transmitted and stored is encrypted using industry-standard protocols
- Access Controls: Strict employee access controls and authentication requirements
- Infrastructure: Secure cloud hosting with Australian data centers
- Monitoring: Continuous security monitoring and threat detection
- Regular Audits: Periodic security assessments and vulnerability testing
6. Data Retention
We retain personal information for the following periods:
- Course Records: 7 years after course completion for certification purposes
- Financial Records: 7 years as required by Australian tax laws
- Marketing Data: Until you unsubscribe or withdraw consent
- Website Analytics: 26 months for performance optimization
- Support Records: 3 years for service improvement
7. Your Rights
Under Australian privacy law, you have the right to:
- Access: Request a copy of your personal information we hold
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request your data in a portable format
- Complaint: Lodge a privacy complaint with us or the Office of the Australian Information Commissioner
- Marketing Opt-out: Unsubscribe from marketing communications at any time
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
Essential Cookies
- Login sessions and security features
- Course progress and preferences
- Shopping cart and payment processing
Analytics Cookies
- Website usage statistics and performance metrics
- Course completion rates and engagement patterns
- Error tracking and troubleshooting
Marketing Cookies
- Personalized content and recommendations
- Advertising effectiveness measurement
- Social media integration
You can manage your cookie preferences through our cookie consent banner or your browser settings.
9. International Transfers
We primarily store and process data within Australia. If we transfer data internationally, we ensure:
- Adequate protection through privacy safeguards
- Compliance with Australian privacy laws
- Contractual protections with overseas recipients
- Your explicit consent where required
10. Children's Privacy
Our services are designed for business professionals and adults. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. Third-Party Links
Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you use.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Privacy Officer
Incareine Pty Ltd
Level 12, 123 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]
Phone: +61 3 9123 3783
Website: Contact Form
14. Complaints Process
If you believe we have breached your privacy, you can lodge a complaint with us by:
- Contacting our Privacy Officer using the details above
- Providing details of your concern and desired resolution
- Allowing us 30 days to investigate and respond
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
15. Australian Privacy Principles Compliance
This Privacy Policy is designed to comply with the 13 Australian Privacy Principles, including:
- Open and transparent management of personal information
- Anonymity and pseudonymity options where practicable
- Collection limitations and purpose specification
- Data quality and security safeguards
- Access and correction mechanisms
- Use and disclosure restrictions
We are committed to maintaining the highest standards of privacy protection for all our users across Australia.